In most cases, it's a misconfiguration, bad cable, or the wrong PoE type. Just take a methodical approach: test ports, check settings, and make sure your devices are matched with your switch's capabilities. When a problem occurs with PoE, in most cases, the error symptom can be simply shown as the PoE switch not providing power, and the powered devices will stop working. The cause of failure may be attributed to many factors, including hardware device factors and software factors. How to precisely. This article provides a detailed, step-by-step troubleshooting guide focusing on Cisco Catalyst 9300 switches, supplemented by general principles applicable to other models like the 2960. Cisco switches function as Power Sourcing Equipment (PSE), supplying power to Powered Devices (PDs) according. Not sure what is going on, but all of a sudden there are about 5-7 port on the 48 port 3850 switch where it will not boot the phone. power inline never cdp disable then. How to solve the problem of PoE switch not detecting devices? If a PoE (Power over Ethernet) switch is not detecting devices, there are several potential issues and solutions to consider: 1. Check Cable Connections: Verify Physical Connections: Ensure that the Ethernet cables are properly plugged. Power over Ethernet (PoE) simplifies device deployment by delivering both data and power over a single Ethernet cable. However, PoE setups can encounter various issues. Here are some common PoE issues and how to troubleshoot them: 1.